I’m an operations person who also builds the automation. That is the job now: operations and administrative support across the central office of the Association of College Unions International, with a focus on putting AI to work on the repetitive parts of everyone’s week.
For six years before that, I was the one an 80-person software company counted on to keep the back office running: IT and SaaS administration, vendor and expense operations, trade shows, and marketing. When a process was slow or manual, I taught myself to build a practical AI tool in Python to fix it, even though I don’t come from an engineering background.
Earlier still, I spent eight years coordinating events and programs for Global Affairs Canada at missions in New York, London, Dublin, and Ottawa. What ties all of it together is a knack for catching the work that falls between the teams and getting it done, then making sure it doesn’t have to be done by hand twice.
When I’m not at a keyboard, I’m usually teaching myself to fix something around the house. Same figure-it-out instinct, different tools.